NICE Ltd. (Hebrew: נייס מערכות) is an Israel-based company, specialising in telephone voice recording, data security, and surveillance, as well as systems that analyse this recorded data.
The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities.
The company’s shares are traded on NASDAQ as well as on the Tel Aviv Stock Exchange; where it is part of the TA-25 Index.
Barak Eilam became CEO in April 2014, replacing Zeevi Bregman. Eilam previously headed the company's Americas division. As of December 31, 2016 the company had 4,936 employees.
NICE was founded in 1986 as Neptune Intelligence Computer Engineering (NICE) by 7 Israeli former army colleagues. The company initially focused on developing technology for security and defense applications, but soon refocused their efforts on civilian applications, mainly for contact center, financial services and business intelligence markets. The company crossed US$350 million in bookings in 2005.
In 2017, an unprotected Amazon S3 storage device, accessed by an employee of NICE Systems, was breached causing “As many as 14 million records”, from Verizon-Wireless, to be compromised.