Unified Communications Interactive Services Specialized Agent Services Telecom Services
West Corporation is a publicly traded telecommunications services provider based in Omaha, Nebraska.
West Corporation operates under two segments: Communications Services and Unified Communications to provide customer contact services, conferencing services, event services and emergency call operations. Intrado supports emergency call operations, Intercall is the world’s largest conferencing service provider, and Televox offers healthcare products and communications support in commercial markets. West also holds an office at the Wisconsin Trade Center in Middleton, Wisconsin.
Gary and Mary West co-founded WATS Marketing of America in 1978. The couple left the company in 1985 and Mary West founded West Teleservices with Troy Eaden in 1986. Gary West joined West Teleservices one year later as chairman.
During the first decade, West Teleservices hired thousands of employees and reached over $100 million in net proceeds. West Teleservices expanded their products through a series of acquisitions, including Tel Mark Sales Inc., Intercall, Televox, and HyperCube.
In November 1996, West went public with 2,000 employees.
In 2002, West acquired Tel Mark Sales, Dakotah Direct, and Attention, LLC. The following year, West acquired conferencing company InterCall and ConferenceCall.com.
In 2006, West which had been publicly traded since 1996, recapitalized under the sponsorship of investor groups led by Thomas H. Lee Partners and Quadrangle Group. Gary and Mary West continued to maintain 25 percent of the company.
In January 2015, West announced the sale of its agent services businesses to Alorica. The sale closed in early March 2015.
West Teleservices changed its name to West Corporation on Jan. 1, 2001. The company name had been West TeleServices Corporation from November 1996 through 2000.
Since 2002, West Corporation has invested approximately $2.7 billion in strategic acquisitions.
West has acquired: